Guide
Step-by-Step Case Submission
Prepare accurately, choose the right submission method, use our pickup schedule when needed, and ship/package properly so we can process your case without delay.
01
Prepare Your Case
Before you submit, gather everything so nothing is missing when we receive your case or files.
- Patient information: full name, age,any medical concerns, and appointment date
- Completed Prescription form: tooth numbers, materials, shade, and special imstructions.
- Digital files: intraoral scans (STL/PLY) and bite registration where required.
- Physical models/impressions: label patient name + tooth numbers, and pack securely.
Tip: Double-check tooth numbers and shade before sending.
02
Digital Submission
Use our secure portal to upload scans and attach the prescription form.
- Upload all files in one submission for a complete set.
- Attach the prescription form (PDF or image) for material, shade, and notes.
- Supported formats: STL, PLY, OBJ. Contact us if your file format differs.
03
Physical Submission (Pickup Available)
Choose pickup or drop-off based on what works best for your clinic.
- Call to arrange pickup time. We confirm the window and requirements.
- Have the case ready at the agreed time.
- Use clear labeling (patient name + restoration type) so the case is identifiable.
- Prefer drop-off? Bring it during business hours.
04
Send It Complete
Proper labeling and complete information help us process your case without delay.
- Label everything clearly: patient name, tooth numbers, restoration type.
- Include the prescription form inside the package.
- One package per case (or per clearly labeled patient package) to avoid mix-ups.
